Customer Service

Shipping Policy

GORGEOUS COSMETICS SHIPPING & RETURNS POLICY

FREE SHIPPING on all orders over $50 (*U.S. Orders Only)

Orders must be a minimum of $50.00 (after all promotional codes/discounts have been applied to Cart) to qualify for free shipping. Free shipping offer valid for U.S. orders only.

Please note that ground orders usually take 3 – 5 business days to be processed and shipped, and they should arrive within 7 – 10 business days. Our warehouse is closed and does not process or ship orders on Saturday and Sunday or major US holidays. Orders placed after 12 PM PST will be processed the following business day.

International Shipping

Gorgeous Cosmetics is proud to offer worldwide shipment on applicable orders. Regular shipping charges apply.

(No Free Shipping on any orders outside the United States)

Carrier Info:

All orders are processed by UPS.

Once an order has shipped by USPS / UPS, Gorgeous Cosmetics is no longer responsible for lost or stolen packages. Please contact UPS (800-PICK-UPS) to file a claim using your tracking number for your order. We ship Internationally (regular charges apply).

Returns & Exchanges Policy

No returns our exchanges unless an item arrives damaged, at which case the exchange will be at the discretion of our Customer Care Team. All sales are final unless eligible for our Foundation Friendly Shade Match Policy.

Damaged Items Policy:

Our Customer Care team must be notified of all damaged items within 15 days of receiving your package. If your order arrives damaged, please email care@gorgeouscosmetics.com and include Order # and a description. We require that a photo must be submitted to process any returns.

Gorgeous Cosmetics will review your claim and send a product placement for items verified as damaged.

No returns or exchanges.

Foundation Friendly Shade Match Policy

Gorgeous Cosmetics Foundation is our cult-favorite product and beloved by makeup artists and enthusiasts worldwide. We want you to discover the beauty of our Foundation coverage and be satisfied with your shade selection.

If you select a Foundation, BB Cream or CC Cream shade that, upon arrival, does NOT match your complexion, we will replace the product with an alternate shade, (pending inventory), with no return or shipment back to us required! You are welcome to keep your original Foundation/BB/CC Cream… or give it to a friend!

All shade match requests be must submitted within 7 days of the arrival of your Foundation/BB/CC Cream shipment. Please contact care@gorgeouscosmetics.com with information regarding your incorrect shade match and our team will help facilitate and send a better shade option.

Terms & Conditions

Welcome to the Gorgeous Cosmetics USA LLC online website (“Site”). Gorgeous Cosmetics USA LLC (“Gorgeous” or “we” or “us”) aims to provide the products, services and advice that you need to achieve makeup glamour every day. These Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site relating to certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively make up the rules that govern use of our Site, and the products and services that are shown or promoted on it (collectively “Terms and Conditions”).

We encourage you to read our Terms and Conditions. If there is anything that you do not understand, don’t hesitate to contact us. However, by accessing or using our Site, please note that you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

Applicable Law

This Site is created and controlled by us in the State of California, USA. As such, the laws of the United States of America and, and where applicable, the State of California, govern these Terms and Conditions. By using this Site you submit to the jurisdiction of the courts of California and the United States and agree that any legal action will only be commenced in these forums. The Site is available only to people who can form legally binding contracts under applicable law.

Pricing

All prices shown on the Gorgeous Cosmetics Site are in American Dollars (USD). Gorgeous Cosmetics is required by law to collect local sales tax on orders where applicable. Sales tax is determined by the customer’s ship-to address. We may change our prices at any time and any changes are effective immediately upon posting to the Site or other form of notification.

Approved Customers

You may only use this Site to purchase online if you provide us with all required information.

If you wish to make a purchase on this Site, you must provide us with your personal details. We require you to provide your real name, phone number, postal address (not a PO Box), e-mail address and other requested information as indicated. In addition, at the time of ordering, we also require your payment details. By entering these details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

If you are paying by credit card, it must be a valid credit card and have been issued a valid credit card by a bank acceptable to Gorgeous Cosmetics. You must also have authorised Gorgeous Cosmetics to process a charge or charges on your credit card in the amount of the total purchase price for the goods or services.

If you register on this Site, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are responsible for keeping this information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on behalf of another person, you represent that you have the authority to bind that person as the principal to all Terms and Conditions relating to usage of this Site, and if you do not have such authority, you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use.

We reserve the right to refuse service and/or terminate accounts immediately and without notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interests to do so

By offering to purchase goods or services form us, you expressly authorise us to perform credit checks and, where we consider necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your personal information.

We reserve the right to only accept orders from those over 18 or 21 as legislated by the relevant state of residence.

Acceptance of your order

Once you have selected your product/s and placed your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order – it is just a confirmation that we have received it. Please check your order carefully before submitting it as we do not offer refunds if you change your mind or enter incorrect details.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Gorgeous Cosmetics will occur when we email you to confirm that payment has been received and that the goods have been dispatched and been handed over to the designated carrier. The sale contract is deemed to be made in California, USA.

We reserve the right refuse your order if we are unable to obtain authorisation for payment, if the item/s ordered is out of stock or if you do not meet the eligibility criteria set out in, or otherwise contemplated within, these Terms and Conditions.

Gorgeous Cosmetics reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion. In addition, we also reserve the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

Delivery

Once your order has dispatched, it is at your risk and we do not take responsibility for lost or incorrect delivery, unless it was caused by something we did incorrectly. USA orders are shipped by UPS. All shipping costs are charged to you. As stated above, please do not specify for your order to be delivered to a PO Box address – we cannot deliver to PO Boxes. It is your responsibility to organise for delivery to an address suitable for acceptance. Deliveries will be made Monday to Friday, 9am to 5pm. By using this Site, you agree that deliveries may be left at the delivery address without signature if the address is unattended. Insurance of your order may be purchased (at an additional cost) if you notify us in the customer comments section or your order. Please allow up to 10 days for receipt of your order.

Website Returns

Customers who shop on the Gorgeous Cosmetics USA LLC website may return UNOPENED and UNUSED products within 30 days of purchase and receive a full refund or exchange.

Gorgeous Cosmetics does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Gorgeous Cosmetics website receipt of purchase.

Any returns that have been ordered via the Gorgeous Cosmetics website must be returned to the Gorgeous Cosmetics head office, at the customer’s expense. Before doing so, customers must email Gorgeous Cosmetics customer service via the “Contact Us” page to have the return authorised.

Gorgeous Cosmetics will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.

Your use of products and services

By placing an order with Gorgeous Cosmetics you agree to use the products or services for any purpose for which they would ordinarily be used. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.

Accuracy of information

We use our best endeavors to ensure that all information on this Site is up to date and correct and that things like color shades are represented as accurately as possible. Despite this, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, prices, colors, information or other content available on this Site are accurate, complete, reliable, current or error-free.

Modification or changes

From time to time, we may change, modify, alter or discontinue this Site, our Terms and Conditions, prices, offers, or policies in any way, without notice. Any changes are effective as soon as they are posted on this Site. Your continued use of the Site after any changes are posted constitutes your agreement to the changed Terms and Conditions. For this reason, we again encourage you to always read the Terms and Conditions before placing each online order. If you do not agree to any change, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order, unless we are required to make the change by law. We reserve our rights to do not promise to continue to offer or maintain this Site online. We may withdraw it from use altogether or from time to time. Accordingly we may, with or without prior notice, terminate any or all of the rights granted by these Terms and Conditions.

Limited Licence

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license excludes the right to: (a) frame or utilize framing techniques to enclose the Site or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the Site or any and/or all Site Content (except caching or as necessary to view the Site); (c) make any use of the Site or any and/or all Site Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the Site or any and/or all Site Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other hidden text utilizing any and/or all Site Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Site or affixed to or contained in the Site. Any unauthorized use by you of the Site or any and/or all of our Site Content automatically terminates the limited licenses granted here without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

Use of information

If you upload or otherwise provide any information or content (“User Content”) in the course of accessing or using the Site, you agree that such User Content will be available to us to use in any manner we think fit, subject to applicable provisions of any legislation including (without limitation) privacy legislation. You agree that you will not upload or otherwise provide any User Content which:

  • is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, violent, degrading;
  • infringes the intellectual or other proprietary interests of third parties;
  • contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user’s use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions;
  • violates any law, statute or regulation;
  • forges information to disguise the origin of any User Content; or
  • encourages or incites any other person to engage in any of the above behaviour.

You agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the intellectual property you have in any User Content, in all media now known or not currently known. You also agree to waive any moral rights or similar rights you may have or may acquire in the future in that User Content in our favour

No commercial use

This Site is for your personal, non-commercial use only. You may not copy, commercially exploit, display, distribute, modify, perform, publish, transmit, reproduce, license, create derivative works from, transfer, or sell any Site Content, software, products or services contained within this Site. You may not use this Site, or any of the Site Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or otherwise.

Third Party Sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than Gorgeous Cosmetics for convenience only. We are not responsible for the content or accuracy of any off-site pages linked to or from this Site, nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any offerings, advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. You should make your own reasonable enquires regarding the content of these sites. Your linking to or from these websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

Relationship

Your use of this Site is not intended to create any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us by these Terms and Conditions.

Intellectual property rights

Without limitation, the following is owned by, and the property of, Gorgeous Cosmetics and/or our affiliates, partners or licensors: all content, graphics, information, image rights, photographs, sounds, music, video, audio or text on this Site and all intellectual property rights contained therein, including without limitation, trademarks, designs, graphics, logos, button icons, data compilations and software, and the compilation and organisation thereof (collectively the “Site Content”). Your use of the Site Content does not grant you any rights in relation to any copyright, designs, trademarks or any other intellectual property or material rights relating to the Site Content or any portion of the Site. This includes software or any HTML and other code contained in this Site.

You may use the Site Content only as expressly authorised by Gorgeous Cosmetics. Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploiting of the above listed Site Content, in whole or in part, for any purpose without our express consent is prohibited. Without limitation, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you may make one copy for the purposes of viewing Site Content for your own personal use.

We make no recommendations as to the use of any information or Site Content on this Site, which may infringe the intellectual property rights of us or any third parties. We make no representations or warranties that use of the information or Site Content on this Site will not infringe such intellectual property rights.

Representations and warranties

The advice and information contained within this Site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this Site is accurate, Gorgeous Cosmetics takes no responsibility for any loss or damage arising from its use.

We do not promise that the Site Content is error-free. We do not promise that the functional aspects of the Site or Site Content will be error free or that this Site, the Site Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The Site is presented “as is” and we make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not able to be excluded at law.

Certain legislation, may imply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to these statutory provisions. If these statutory provisions apply, to the extent to which we are able to do so, our liability under those provisions is limited, at our option, in the case of services to (a) the supplying of the services again or (b) the payment of the cost of having the services supplied again and, in the case of goods to (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired.

Limitation of liability

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, failure to deliver, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Site Content, or (f) events beyond our reasonable control.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Site or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).

Indemnity

You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related to:

  • your breach or non-observance of any term of these Terms and Conditions;
  • any breach or inaccuracy in any of your representations or warranties; or
  • your use of the Site.

Breach and termination

If, in our reasonable opinion, you breach any provision of these Terms and Conditions we may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the Site. In any event, we may terminate these Terms and Conditions (and your right to use the Site) at any time and for any reason without prior notice to you.

Force Majeure

We are not responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.